Refund policy
RETURN & REFUND POLICY
Thank you for shopping with NekoNekoWig. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.
30-Day Return Policy
We accept eligible return requests within 30 days after your order has been delivered.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, unwashed, uncut, unstyled, and unaltered, with all original tags, accessories, packaging, and protective materials included.
A receipt or proof of purchase is also required.
To request a return, please contact us at:
Please do not send any item back without contacting us first. If your return is approved, we will provide return instructions and the appropriate return address.
Items returned without prior authorization may not be accepted.
WIG RETURN CONDITIONS
Because wigs can be permanently changed once worn, cut, styled, or heat-treated, we cannot accept returns or issue refunds for wigs that have been altered or used.
The following items are NOT eligible for return or refund:
• Wigs that have been worn or used
• Wigs that have been cut or trimmed
• Wigs with bangs, lace, or hair length that has been cut
• Wigs that have been curled or straightened
• Wigs that have been heat-treated or styled with heating tools
• Wigs that have been washed
• Wigs that have been dyed or colored
• Wigs that have had hairspray, wax, glue, gel, styling products, or other products applied
• Wigs that have been teased, shaped, or otherwise styled
• Wigs with damaged, removed, or missing original packaging or tags
• Items showing signs of wear, odor, makeup, perfume, cosmetics, or other use
Please carefully inspect and try to confirm the color, length, style, and condition of your wig BEFORE cutting, styling, washing, wearing, or applying heat.
COLOR DIFFERENCE NOTICE
We make every effort to display our wig colors as accurately as possible.
However, slight color differences may occur due to photography lighting, studio lighting, natural light, screen brightness, monitor settings, mobile phone displays, and different production batches.
These differences are generally minor and do not affect the overall appearance of the wig.
A slight color difference caused by lighting or screen display is not considered a product defect.
If you believe the color you received is significantly different from the product ordered, please contact us before using or altering the wig and provide clear photos for review.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at:
Please include:
• Your order number
• A description of the problem
• Clear photos of the product
• Clear photos of the packaging, when applicable
Please do not cut, wear, style, wash, or alter the item before contacting us.
Once a wig has been altered or used, it may become impossible for us to verify the original condition of the product.
RETURN SHIPPING COSTS
For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges, if any, are non-refundable.
If we confirm that the item was defective, damaged upon arrival, or that we sent the wrong product, we will provide an appropriate resolution and cover reasonable return shipping costs where applicable.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Used or worn wigs
• Cut, trimmed, styled, washed, dyed, or heat-treated wigs
• Customized or personalized products
• Clearance or final-sale items marked as non-returnable
• Gift cards
• Items returned without the original packaging where the condition cannot be verified
Please contact us if you have any questions about whether your item is eligible for return.
EXCHANGES
If you would like a different style or color, please contact us at Alan@nekonekowig.com.
The fastest way to receive a different item is generally to return the eligible original item first and place a new order after the return has been approved.
REFUNDS
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Shipping fees and other non-refundable charges will not be refunded unless the return is due to an error on our part or otherwise required by applicable law.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at:
We will do our best to accommodate your request.
However, once an order has entered processing, purchasing, fulfillment, or shipping, we may no longer be able to cancel or modify it.
CONTACT US
For any questions regarding returns, refunds, damaged items, or your order, please contact:
NekoNekoWig
Email: a1248591115@gmail.com
CONSUMER RIGHTS
Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of your country or region.