FAQ

Choosing your first cosplay wig? Start here for product details, styling and order questions.

How do I choose a character wig?

Compare the character, color, length and product photos. Check the selected option before adding it to your cart. Browse cosplay wigs.

Will the wig arrive with the finished hairstyle?

Check the individual listing for what is included and how the wig is supplied. A finished cosplay look may need trimming, parting and styling. If this is unclear, ask us before ordering.

Can I use a straightener, curling iron or crimper?

Heat tolerance varies by wig. Do not apply heat until the temperature limit and styling instructions for your exact item have been confirmed. A general tutorial does not establish the heat tolerance of a different wig.

Does my order include a wig cap or accessories?

Use the contents stated in the product listing. Do not assume that accessories shown in a cosplay photo are included. Contact us if the listing does not specify them.

How can I check shipping to the United States?

Select United States and your delivery address at checkout to see the available shipping option and charge. Read our shipping policy for processing and delivery information. If you have a convention deadline, contact us before placing the order.

What payment methods are available?

PayPal is currently shown at checkout. Available options are displayed when you check out.

What should I check before trimming or styling?

Inspect the color, condition and fit first, and review the refund policy before altering the wig. Cut or styled items may not qualify for a return under that policy.

Are social tutorials demonstrations of your products?

Our shared styling tutorials are general educational demonstrations unless the post explicitly identifies a NekoNekoWig product. Read the caption for the source and relevant details.

How can I get help with an order?

Use our contact page and include your order number and question. Never send your password or payment card details.