配送ポリシー

SHIPPING POLICY

Thank you for shopping with NekoNekoWig.

We ship cosplay wigs and related products to customers in supported destinations worldwide. Please review the following shipping information before placing your order.

1. FREE STANDARD SHIPPING

NekoNekoWig offers FREE Standard Shipping on all eligible orders.

There is no additional standard shipping charge for eligible orders at checkout.

Express or upgraded shipping options, if available, may require an additional fee.

2. ORDER PROCESSING TIME

Orders generally require 1–5 business days for processing before shipment.

Processing may include:

• Order verification
• Product preparation
• Quality inspection
• Packaging
• Warehouse processing
• Handover to the shipping carrier

Processing time is separate from shipping/transit time.

Orders placed during weekends, public holidays, major promotions, or peak shopping periods may require additional processing time.

3. ESTIMATED DELIVERY TIME

After your order has been shipped, estimated Standard Shipping delivery is generally:

United States:
Approximately 7–15 business days

Canada:
Approximately 8–18 business days

United Kingdom:
Approximately 7–15 business days

European countries:
Approximately 8–18 business days

Australia:
Approximately 7–15 business days

Japan:
Approximately 5–12 business days

South Korea:
Approximately 5–12 business days

Singapore:
Approximately 5–12 business days

Other supported destinations:
Approximately 7–20 business days

These are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, customs clearance, carrier operations, weather, public holidays, local postal services, and other circumstances outside our reasonable control.

4. ORDER TRACKING

When tracking information becomes available, it will be added to your order.

Customers may receive a shipping confirmation containing a tracking number or tracking link.

Please allow approximately 1–3 business days after shipment for tracking information to begin updating.

In some cases, tracking may temporarily stop updating while the parcel is moving between countries or logistics facilities.

5. MULTIPLE PACKAGES

In some cases, an order containing multiple products may be shipped in more than one package.

This can occur when products are fulfilled from different warehouses or require different shipping arrangements.

If your order is shipped separately, the packages may arrive on different dates.

You will not be charged additional Standard Shipping fees simply because an order is divided into multiple shipments.

6. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number

If you notice an error after placing your order, please contact us as soon as possible.

Email:
Alan@nekonekowig.com

We will try to update the information before shipment, but changes cannot be guaranteed once processing or shipping has begun.

7. INCORRECT OR INCOMPLETE ADDRESSES

NekoNekoWig is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

If a package is returned because of an incorrect address, incomplete address, failed delivery attempts, or refusal of delivery, additional shipping charges may apply if the customer requests reshipment.

8. DELIVERY DELAYS

International shipping can occasionally experience unexpected delays.

Possible causes include:

• Customs inspections
• Severe weather
• Flight or transportation disruptions
• Local postal delays
• Carrier delays
• Public holidays
• Peak shopping seasons
• Incorrect delivery information
• Events outside the reasonable control of NekoNekoWig

A delayed tracking update does not necessarily mean that a package has been lost.

If your shipment appears significantly delayed, please contact us and we will assist with checking the available tracking information.

9. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, handling fees, brokerage charges, or other fees imposed by the destination country or region.

Unless the checkout page specifically states that these charges are included, such charges are not included in our Free Standard Shipping offer.

Any customs duties, import taxes, or government charges imposed after shipment may be the responsibility of the recipient, subject to applicable law.

Customs policies vary between countries and regions.

Customs processing may also affect delivery times.

10. LOST PACKAGES

If tracking indicates that your package has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may request additional information and investigate the shipment with the relevant logistics provider.

If the shipping carrier confirms that a package was lost in transit, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

11. PACKAGES MARKED AS DELIVERED

If tracking shows “Delivered” but you cannot locate the package, please first:

• Check around the delivery location
• Check with household members
• Check with neighbors
• Check with your building reception or mailroom
• Contact the local delivery carrier

Some carriers may mark packages as delivered shortly before the physical delivery is completed.

If the package still cannot be located, please contact us for assistance.

12. DAMAGED PACKAGES

If your parcel or product arrives damaged, please take clear photographs of:

• The outer packaging
• The shipping label
• The damaged product
• Any visible damage to the parcel

Please contact us promptly and do not discard the packaging until the issue has been reviewed.

13. REFUSED OR UNCLAIMED PACKAGES

If a package is refused, left unclaimed, or returned because the recipient does not complete required delivery or customs procedures, the order may be returned to the sender or logistics facility.

Any refund or reshipment will be handled according to the circumstances, our Return & Refund Policy, and applicable law.

Original or additional shipping expenses incurred because of customer refusal or failure to collect a shipment may not be refundable where permitted by law.

14. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order enters processing or shipment.

Once an order has been processed, purchased from a supplier, fulfilled, or shipped, cancellation may no longer be possible.

15. SHIPPING RESTRICTIONS

We may be unable to ship to certain countries, regions, remote areas, military addresses, PO boxes, or restricted destinations.

Available shipping destinations are determined during checkout.

If we are unable to fulfill an order because delivery is unavailable to the selected destination, we will contact the customer and provide an appropriate refund.

16. DELIVERY ESTIMATES

All processing and delivery times stated in this Shipping Policy are estimates unless specifically stated otherwise.

Nothing in this policy limits any mandatory delivery or consumer rights provided by applicable law.

17. CONTACT

For shipping, tracking, or delivery questions, please contact:

NekoNekoWig

Website:
www.nekonekowig.com

Email:
Alan@nekonekowig.com

18. POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, delivery services, fulfillment arrangements, destinations, or applicable requirements.

The latest version will be published on this page.